Co-Assistant Manager - Pacifica

We are seeking a full time Co-Assistant Manager to help oversee our Coastal Outpost (retail store) operations at our Flagship store in Pacifica. 

The Co-Assistant Manager is a key leadership role and will work alongside another Co-Assistant Manager and reports to our General Manager.

This position includes extensive customer service and additional responsibilities include:
  • Supporting the Manager and all staff in running a smooth store with excellent customer service
  • Retail sales, sharing product knowledge with customers
  • Opening and closing the shop/Surf Club
  • Managing customer returns, exchanges and daily curve balls
  • Training new staff members 
  • Giving tours of the Surf Club and onboarding new members 
  • Explaining our surf lesson program and assisting in surfboard/wetsuit rentals for Day Pass users.
  • Helping to maintain a clean and tidy store and Surf Club
  • Being an ambassador for Traveler in and out of the water

INVENTORY FOCUS
Stock Room & Inventory Management

  • Running monthly sales reports 
  • Entering new products into Shopify 
  • Organize, maintain back stock room
  • Train all staff on how to maintain back stock room 
  • Be an expert at processing shipments and getting product merchandised and into stock room.
  • Weekly inventory cycle counts 
  • Use inventory management software to alert Buyer when product is low
  • Restock sales floor and train Sales Associates on best practices for restocking 
  • Managing customer requests when appropriate items come back in stock 
  • Shop supplies - Maintain shop supplies check-list and re-order as needed 

Merchandising 

  • Work with Regional Buyer/Merchandiser on implementing merchandise strategy for Pacifica
  • Ensure all staff knows where a new shipment will go and how to merchandise it on the sales floor
  • Make sure the sales floor is clean and organized
  • Change up mannequins weekly

Online Store

  • Be the lead in charge of online order fulfillment including packing up online orders and associated customer service related to all things online store.
Skills and Qualifications:
  • 1+ years management experience in retail, hospitality, restaurant management, or membership services industry
  • Some surf knowledge is a must
  • Ability to engage customers & establish a welcoming environment
  • Keen attention to detail
  • Excellent communication skills
  • A strong, genuine desire to grow and share the Traveler brand
  • Proficient on Slack, Google Docs, and Shopify
The Ideal Candidate is:
Entrepreneurial- you bring 100% to the team, but are also self-motivated and well-equipped to execute tasks and plan autonomously; you are constantly seeking ways to improve internal processes and your work.

Effective- you believe in a customer-first, results-driven sales strategy. You identify measurable goals and work hard to achieve them.
Diplomatic - And great at making smart decisions.

Committed- you are punctual, reliable, and prefer a stable work environment.

Active- you have a love for the outdoors and surfing, and are excited to share the stoke with others.
Staff Perks:
Work 1 block to the beach
Surf Club membership across all 4 locations
30% off retail store products
Accrued sick pay
Monthly reimbursement for health coverage

Schedule:
32-40 hours / week
Weekends a must

Pay:
$18-19/hr DOE

To Apply:
Send your resume along with a short 1-2 paragraphs about your favorite adventure to hello@travelersurfclub.com with
Subject: Pacifica Co-Assistant Manager

Updated 9/7/21
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