Co-Manager - Pacifica
The Manager is a key leadership role and will work alongside another Manager to maintain a smooth running store, surf club, and achieve goals set out by the owners.
This position includes extensive customer service and additional responsibilities include:
- Overseeing all staff in running a smooth store with excellent customer service
- Retail sales, sharing product knowledge with customers, lead by example
- Managing customer returns, exchanges and daily curve balls
- Training new staff members
- Providing tours of the Surf Club, selling memberships and onboarding new members
- Explain our surf lesson program surf, rent surfboards and wetsuits
- Being an ambassador for Traveler in and out of the water
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INVENTORY FOCUS
Stock Room & Inventory Management - Be an expert at "Box to Floor" and help guide Sales Associates in receiving inventory
- Maintain correct inventory in Shopify using cycle counting methods
- Process “Transfers” to/from other Traveler locations
- Update and organize Pacifica Inventory using Trello software.
- Restock and train Sales Associates on best practices for re-stocking
- Manage customer requests when appropriate items come back in stock
- Run monthly sales reports based on inventory sold, top vendors etc.
- Enter new inventory into Shopify
- Organize, maintain, and train staff in back stock room
- Maintain shop supplies check-list and re-order as needed
- Merchandise strategy for Pacifica
- Ensure all staff knows where a new shipment will go and how to merchandise it on the sales floor
- Maintain a clean, organized, easy to shop sales floor
- Ensure mannequins are changed weekly
- Online order fulfillment including packing up online orders and associated customer service related to all things online store.
- 3+ years management experience in retail, hospitality, restaurant management, or membership services industry
- Surf knowledge is a must
- Ability to engage customers & establish a welcoming environment
- Keen attention to detail
- Excellent communication skills
- A strong, genuine desire to grow and share the Traveler brand
- Proficient on Slack, Google Docs, and Shopify
- Love for the Outdoors and the Ocean
- Community
- Education
- Diversity and Inclusion
- Good Aesthetic and Design
- Good Vibes
- Work 1 block to the beach
- Surf Club membership across all 4 locations
- 30% off retail store products
- Monthly reimbursement for health coverage
- 401k Plan
- 24-40 hours / week
- Weekend availability a must
- Schedule to be set with other Co-Manager
- DOE
- Send your resume along with a short 1-2 paragraphs about your favorite adventure to julie @travelersurfclub.com Subject: Pacifica Manager