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Membership Coordinator

Roles & Responsibilities: Surf Club Membership Coordinator

Beyond the responsibilities of the Retail Specialist and Brand Ambassador mentioned below, the Surf Club Membership Coordinator is someone who will manage and grow the Surf Club channel of the Traveler Business. Responsibilities include:

  • Onboarding new members (locker assignments and access code management) via Shopify & Recharge app.
  • Upkeep of membership renewals via Shopify, phone, email, in-person & Recharge app.
  • Maintain sold out surfboard lockers
  • Giving tours of the Surf Club and training staff on talking points of the club
  • Enforcing membership policies
  • Drafting membership newsletters and communications regarding policies & perks
  • Surf lesson scheduling and  coordination with instructors
  • Oversight of Surfboard Rental and Day Pass programs
  • Club Facilities: 
    • Ensure all equipment is in working order including surfboard locker keys, rental wetsuits/boards, outdoor hose, back gate etc.
    • Make sure the Club is clean and inviting for all guests. 

    Retail Sales Specialist- Included in all key roles
    Customer service and retail sales is a large part of any key role at Traveler. Knowing the merchandise and Club services offered along with how to communicate with in-store customers is essential. Below is a list of key core responsibilities of any Traveler Team Member.

    • Opening & closing store
    • Having detailed knowledge of all Traveler products and services
    • Being great at answering customer questions and guiding them to make the right purchase choices
    • Excellence in exchanges and returns 
    • Organizing merchandise on sales floor and back stock room
    • Tagging & managing inventory
    • Online store fulfillment

    Brand Ambassador- Included in all key roles
    Being a brand ambassador who contributes to the visual and creative narrative of Traveler Pacifica is also a key part of Team Member responsibilities. This includes:

    • Collecting images, video or creative ideas for instagram stories and posts 1x / week to be uploaded into Later media folder platform i.e. :
      • Surf-check videos
      • Images or video of new product when it arrives
      • Images or videos of surf club members or guests enjoying the club space
      • Images or videos of local landscapes 

    Additional General Manager Responsibilities
    Any of the 3 Key roles may take on additional GM responsibilities as schedules permit. We will be looking to include GM responsibilities with any applicant for a Key role who can also commit to an additional 10-20 hours per week.

    GM responsibilities include:

    • Staff Scheduling
    • Bank Deposit Drops
    • Ordering Store Supplies
    • Liaison to Property Manager 
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