Full Time Assistant Manager - Malibu

We are seeking a full-time Assistant Manager to join our small team in Malibu! 
This position will begin between August 15th and September 1st, 2024.

This position is a key leadership role that would work alongside Sales Associates and report to the General Manager. 
Responsibilities include:
  • Supporting the Manager and all staff in running a smooth store with excellent customer service
  • Managing customer returns, exchanges, and daily curve balls with ease
  • Retail sales, sharing product knowledge with customers
  • Opening and closing duties
  • Receiving and processing inventory
  • Keeping up stock room protocols
  • Virtual merchandising when new products arrive
  • Fulfilling online orders with accuracy, customer service relating to online store when needed
  • Training new staff members if needed
  • Giving tours of the Surf Club and onboarding new members
  • Explaining our surf lesson program and assisting in surfboard/wetsuit rentals
  • Maintain a clean and tidy store and Surf Club
  • Light admin duties
  • Being an ambassador for Traveler in and out of the water

Physical Capabilities:

  • Ability to lift at least 20 lbs
  • Ability to stand/walk for long periods at a time 


Skills and Qualifications:

  • 1+ years Assistant Management experience in retail, hospitality or membership services industry
  • Associates Degree or equivalent 
  • Basic surf knowledge is a must, intermediate-advanced surfer is a plus
  • Ability to engage customers & establish a welcoming environment
  • Keen attention to detail
  • Excellent communication skills
  • A strong, genuine desire to grow and share the Traveler brand
  • Basic understanding of Slack, Google Docs, and Shopify
  • Must live within 35 minute commute to Malibu

The Ideal Candidate is:

  • Entrepreneurial- you bring 100% to the team and are self-motivated. 
  • Effective- you believe in a customer-first, results-driven sales strategy. You identify measurable goals and work hard to achieve them.
  • Diplomatic - And great at making smart decisions.
  • Committed- you are punctual, reliable, and prefer a stable work environment.
  • Active- you have a love for the outdoors and surfing, and are excited to share the stoke with others.
  • Detailed - Retail is detail and you must love paying attention to the little things.

Staff Perks:

  • Work 1 block to the beach
  • Use of Traveler surfboards
  • 30% off retail store products
  • Eligible for 401k retirement plan

Schedule:

  • 32-40 hours / week
  • Must be available both weekend days 

Pay:

  • $19-22 Hourly/DOE


To Apply:

  • Send your resume
  • Short 1-2 paragraphs about your favorite surf adventure
  • To: julie @travelersurfclub.com 
  • Subject: Malibu Assistant Manager

Posted 7/9/24