Full Time Assistant Manager - Pacifica

We are seeking a full-time Assistant Manager to join our team in Pacifica! 

This position is a key leadership role that would work alongside Sales Associates and report to the General Manager.
Responsibilities include:
  • Supporting the Manager and all staff in running a smooth store with excellent customer service
  • Managing customer returns, exchanges, and daily curve balls with ease
  • Retail sales, sharing product knowledge with customers
  • Opening and closing duties
  • Receiving and processing inventory
  • Keeping up stock room protocols
  • Virtual merchandising when new products arrive
  • Fulfilling online orders with accuracy, customer service relating to online store when needed
  • Training new staff members when needed
  • Giving tours of the Surf Club and onboarding new members
  • Explaining our surf lesson program and assisting in surfboard/wetsuit rentals for Day Pass users.
  • Maintain a clean and tidy store and Surf Club
  • Light admin duties
  • Being an ambassador for Traveler in and out of the water

Skills and Qualifications:

  • 1+ years Assistant Management experience in retail, hospitality or membership services industry
  • Associates Degree or equivalent 
  • Basic surf knowledge is a must, intermediate-advanced surfer is a plus
  • Ability to engage customers & establish a welcoming environment
  • Keen attention to detail
  • Excellent communication skills
  • A strong, genuine desire to grow and share the Traveler brand
  • Basic understanding of Slack, Google Docs, and Shopify
  • Must live within 30 minute commute to Pacifica

The Ideal Candidate is:
Entrepreneurial- you bring 100% to the team, but are also self-motivated and well-equipped to execute tasks and plan autonomously.

Effective- you believe in a customer-first, results-driven sales strategy. You identify measurable goals and work hard to achieve them.

Diplomatic - And great at making smart decisions.

Committed- you are punctual, reliable, and prefer a stable work environment.

Active- you have a love for the outdoors and surfing, and are excited to share the stoke with others.

Staff Perks:
Work 1 block to the beach
Surf Club membership across all 3 locations
30% off retail store products
Eligible for 401k retirement plan

30-40 hours / week
Must be available one weekend day 


To Apply:

  • Send your resume
  • Short 1-2 paragraphs about your favorite adventure
  • To: julie @travelersurfclub.com 
  • Subject: Pacifica Assistant Manager

Updated 2/16/23