Assistant Manager - Pacifica

Traveler Surf Club is looking for an Assistant Manager to support the day-to-day operations of our Surf Club and Outpost in Pacifica.

This is a hands-on role for someone who loves people, organization, retail, and the ocean. You’ll work closely with the Surf Club Manager and retail team to create a great experience for our members and customers.

You’ll help keep our facilities dialed, our members connected, our surf gear stocked, and our daily club and outpost operations running smoothly. You’ll also be an important point of contact for members, customers, instructors, and the broader Traveler team.

The role is approximately 70% customer-facing retail and Surf Club service, and 30% administrative support for Surf Club operations and surf gear buying.

What You’ll Do

Retail & Customer Experience — 70%

  • Provide friendly, knowledgeable customer service on the retail floor and throughout the Surf Club.

  • Focus on surf gear sales, helping customers select boards, fins, wetsuits, accessories, and other products that fit their needs.

  • Support the retail team in delivering a high level of day-to-day customer service and sales.

  • Build genuine connections with customers and help create a welcoming, energetic Outpost environment.

  • Give Surf Club tours and introduce prospective members to our spaces, amenities, and membership.

  • Explain our surf lesson program and assist Day Pass customers with surfboard and wetsuit rentals.

  • Be knowledgeable about Traveler products, Surf Club offerings, and local surf resources.

  • Work closely with the Surf Club Manager on weekly administration, equipment, events, member needs, and priorities.

  • Help maintain and organize Surf Club facilities and equipment, including bathrooms, locker rooms, sauna, and showers.

  • Help ensure the Club is clean, functional, welcoming, and ready for members each day.

Surf Gear Buying & Admin Operations— 30%

  • Place orders for surf products, including fins, accessories, and other surf essentials.

  • Help maintain appropriate inventory levels based on sales, seasonality, and customer demand.

  • Help manage Surf Club supplies and other day-to-day essentials.

Member Support

  • Assist with onboarding new members using established checklists and processes.

  • Help manage member renewals, cancellations, access codes, key deposits, spreadsheets, Shopify records, and other member needs.

  • Serve as a friendly and helpful point of contact for members, answering questions about Club policies, access, equipment, amenities, and programs.

Surf Lessons, Events & Community

  • Assist with surf lesson sales, scheduling, instructor coordination, and instructor payouts.

  • Support the development and execution of Surf Club events and programs.

  • Be an enthusiastic ambassador for Traveler both in and out of the water.

The Ideal Candidate

Organized — You notice what needs attention and take care of it before it becomes a bigger problem. You like systems, checklists, and keeping the details dialed.

People-oriented — You genuinely enjoy interacting with customers and members. You’re warm and approachable while also comfortable communicating policies and setting expectations.

Proactive — You can identify what needs to happen, take initiative, and see things through without needing to be micromanaged.

Reliable — You show up, follow through, and close the loop. Your teammates know they can count on you.

Resourceful — Things break, weather changes plans, and customers have questions. You stay calm, figure out the next step, and know when to ask for support.

Community-minded — You’re excited to help people connect, get in the water, and have a good time doing it.

Active — You love the outdoors and have a genuine interest in surfing and ocean culture. You don’t need to be the best surfer in the lineup—we’re looking for someone who enjoys being around the water and sharing the stoke.

Skills & Qualifications

  • 3+ years of assistant management or leadership experience in retail, hospitality, membership services, or a similar customer-facing environment.

  • Experience working in a surf shop, outdoor gear store, boutique hotel, yoga/fitness studio, events space, or other community-oriented business is a plus.

  • Outgoing and friendly.

  • Strong retail sales and customer service skills.

  • Excellent communication and follow-through.

  • Keen attention to detail and strong organizational skills.

  • Comfortable working independently and taking initiative.

  • Basic proficiency with Shopify, Slack, and Google Docs.

  • A genuine interest in growing and representing the Traveler brand.

  • Must live within approximately a 30-minute commute of Pacifica.

  • Associate’s degree or equivalent experience preferred.

Schedule

32–40 hours per week

  • Must be available both Saturday and Sunday

  • Typical schedule: Friday–Monday or Friday–Tuesday

  • Schedule may vary based on Surf Club and Outpost needs

Pay & Benefits

  • $22-24/ HR DOE

  • Work one block from the beach

  • Traveler Surf Club membership at all three locations

  • 30% off retail products

  • Eligible for 401(k) retirement plan

Ideal Start Date: Winter 2026

Come Join the Crew

If you’re organized, outgoing, dependable, and excited about retail, surfing, and creating a great community, we’d love to hear from you.

To Apply:

  • Send your resume

  • Short 1-2 paragraphs about your favorite adventure

  • To: julie @travelersurfclub.com 

  • Subject: Traveler Surf Club Pacifica Assistant Manager